1. Order Processing Time
   We strive to process and dispatch all orders as quickly as possible. Most orders will be processed within 1-2 business days, excluding weekends and holidays. Please note that certain products, such as personalised items or products that require additional preparation, may have longer processing times.
2. Shipping Methods and Delivery Time
   We offer various shipping options for your convenience, and the delivery time will depend on your selected shipping method and your location. Estimated delivery times will be provided during the checkout process.
3. Shipping Costs
   Shipping costs are calculated at checkout.
4. Shipping Restrictions
   Please be aware that some products may have shipping restrictions to certain regions or countries due to customs regulations or other factors. If your order cannot be shipped to your location, our team will notify you promptly.
5. Order Tracking
   Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery time of your package.

Returns & Refunds

1. Damaged or Faulty Products
   If you receive a damaged or faulty product, please get in touch with us at support@tworoads.au within 7 days of receiving your order. Provide us with your order details and a clear photo or video of the damaged or faulty item. Our team will assess the issue and provide instructions on how to proceed with the return or refund process.
2. Refunds for Damaged or Faulty Products
   If the return is approved, we will issue a full refund to the original payment method used for the purchase. Refunds may take several business days to process, depending on your payment provider's policies.
3. Exchanges Policy
   As most of our products are roasted to order, we cannot offer exchanges. However, if you are not satisfied with the product you received, please contact us, and we'll be happy to provide you with an alternative product at a discounted rate.
4. Unhappy with the Product or Experience
   We value your feedback and want to ensure you have a positive experience with us. If you are unhappy with the product or have any concerns, please reach out to our support team at support@tworoads.au. We will do our best to resolve the issue and make it right.

If you have any questions or need further assistance regarding our Shipping and Returns Policy, please don't hesitate to contact us at support@tworoads.au. Our support team is here to help you with any inquiries you may have.